Our company owner keeps complaining about the poor and deteriorating service from our long-time OEM vendors despite the many years we have of working with them. I'm trying to convince him that our company needs to become more "user-friendly" to our vendors, that we need to re-shape our image into more of a "partner that's easy to work with" so we can benefit from the tangible and intangible positive considerations from vendors who already have larger clients than us, who absorb much of the vendors' production capacity. From collaborating on new product development, to the forecasting of the existing business, to accounts payable, we need to become less of a difficulty to our vendors.
Does anyone have other supporting comments that I can add to my argument? Are there any insights into how OEM manufacturers attempt to prioritize/allocate their production capacity across many clients?
